TERMS & CONDITIONS
Unfortunately due to a small number of last minute cancellations and no-shows, which affect my business I have decided to highlight and set up some terms and conditions:
CANCELLATION
Choose your booking time wisely. Life happens and rescheduling is inevitable at times. Deposits are non refundable, only redeemable against treatment.
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If you need to cancel or rearrange, please give me at least 48 hrs notice ( must be 48 hours before the time of your appointment.) I will try my best to change your booking time. I accept cancellations given personally in my studio or via text message on 07734184627
If you fail to attend or give 48 hrs notice, I will still try my best to re-book your appointment, but please remember I am usually fully-booked and I reserve the right to retain in full appointment cost to recover my lost costs. Anyone who cancels last-minute, more than 2 times will not be re-booked.
Fully charged for cancelation, why so harsh?
When you make a booking for a time, you’re making a commitment. Likewise, I’m also making a commitment to be ready. I make sure my studio is ready for you and prepare resources and consumables. I also reject other customers from your reserved time slot.
I don’t enjoy retaining fees, due to no-shows or last minute cancellations. Without a doubt I would very much prefer to give my clients the full value of their booked treatments, and deliver a result!
Look out for confirmation, it is courtesy only but I will try my best to message you a reminder of your booking time the day before. However if you do not receive one, please attend your appointment or contact me just to double-check.
I promise to provide you a high standard of service & to work hard for your 100% satisfaction.
BOOKING
A NON REFUNDABLE deposit is required when you book to secure each appointment.
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If you are late to your appointment, I may have to reschedule you. Please arrive in good time.
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If you have been using products listed on the precare and the treatment is affected, you will be charged as necessary up to the full price of treatment if a rebooking is required.
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Payment is required before you leave. (Cash or bank transfer, also take CC)
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For any more information, FAQ's or prices, please text me on 07734184627