TERMS & CONDITIONS
Unfortunately due to a number of last minute cancellations and no-shows, which affect my business I have decided to highlight and set up some terms and conditions:
Choose your booking time wisely. Please make sure the booking time you chose won’t impact your busy timetable. I don’t have a lot of flexibility to rearrange your appointment.
If you need to cancel or rearrange, please give me at least 48 hrs notice ( must be 48 hours before the time of your appointment.) I will try my best to change your booking time. I accept cancellations given personally in my studio or via text message on 07734184627
If you fail to attend or give 48 hrs notice, I will still try my best to re-book your appointment, but please remember I am usually fully-booked and I reserve the right to retain in full appointment cost to recover my lost costs. Anyone who cancels last-minute, more than 2 times will not be re-booked.
Fully charged for cancelation, why so harsh?
When you make a booking for a time, you’re making a commitment. Likewise, I’m also making a commitment to be ready. I make sure my studio is ready for you and prepare resources and consumables. I also reject other customers from your reserved time slot.
I don’t enjoy retaining fees, due to no-shows or last minute cancellations. Without a doubt I would very much prefer to give my clients the full value of their booked treatments, and deliver a result!
Look out for confirmation, it is courtesy only but I will try my best to message you a reminder of your booking time the day before. However if you do not receive one, please attend your appointment or contact me just to double-check.
I promise to provide you a high standard of service & to work hard for your 100% satisfaction.
A NON REFUNDABLE deposit is required when you book to secure each appointment. We also retain your card details.
If you are late to your appointment, I may have to reschedule you. Please arrive in good time.
Payment is required before you leave. (Cash or bank transfer, also take CC)
For any more information, FAQ's or prices, please text me on 07734184627